Payment Related Terms and Conditions

Refund and Dispute Policy

Effective Date: 01/12/2024
Company Name: Ruptura InfoSecurity Limited

Ruptura InfoSecurity Limited (“we,” “us,” or “our”) is committed to ensuring a fair and transparent process for handling refunds and disputes related to our Cyber Essentials assessment services. By purchasing our services, you acknowledge and agree to the terms outlined in this policy.

1. Refund Eligibility

1.1. Digital Services
Due to the nature of Cyber Essentials assessment services, refunds are not typically offered once the service has commenced. This includes instances where:

  • Pre-assessment consultation or scoping has been initiated.
  • Access to our assessment platform, resources, or documentation has been granted.
  • The assessment process has begun.

1.2. Exceptional Circumstances
Refunds may be considered at our sole discretion in the following circumstances:

  • If you have been charged in error.
  • If the service was not delivered as agreed due to fault on our part.

To request a refund in these cases, please contact us within 14 calendar days of the purchase date.

2. Non-Refundable Services

We do not issue refunds for:

  • Completed Cyber Essentials assessments, regardless of the outcome.
  • Services rendered based on customer-provided inaccurate or incomplete information.
  • Voluntary withdrawal from the assessment process after commencement.

3. Dispute Resolution

3.1. Contact Us First
If you are dissatisfied with our service or believe a charge was made in error, please contact us directly at:

  • Email: info@ruptura-infosec.com
  • Phone: 01908 888984

We are committed to resolving disputes promptly and fairly.

3.2. Stripe Disputes
If a dispute is raised through Stripe, we will provide evidence to demonstrate:

  • The delivery of services as agreed.
  • Your agreement to the terms of this policy.

We recommend contacting us directly before initiating a dispute to avoid delays.

4. Cancellation Policy

4.1. Prior to Commencement
If you cancel your assessment before the service has commenced, you may be eligible for a full or partial refund, depending on the preparatory work already completed.

4.2. After Commencement
No refunds will be issued for cancellations made after the service has commenced.

5. Amendments to This Policy

Ruptura InfoSecurity Limited reserves the right to amend this policy at any time. Changes will be effective immediately upon posting to our website.

6. Contact Information

If you have questions or need further clarification, please contact us at:

  • Email: info@ruptura-infosec.com
  • Phone: 01908 888984